Entering the Casino and Playing

Entering the Games

Q   I type in my password but the casino is not letting me in, what do I do?
A   Please keep in mind that both the username and password are case sensitive. Please make sure that you are entering your password using the same capitalization as you did when creating it. If you continue to experience difficulties, please contact our Customer Service staff and be sure to include your nickname when sending us a message.
Q   I click on the game and it starts downloading, I thought I already downloaded the casino, what do I do?
A   For your convenience we have made it possible for you to download only the games you want to play. You will only download each game once, the first time you play it. After this initial download the game will be available instantly every time you enter the casino.

Real Chips v. Free Chips

Q   I don't see the button to buy chips anywhere, where is it?

Please click on the game of your choice and type in your username and password to enter. Once you are in the game, you will see the "Buy Chips" button at the bottom of the screen on a blue bar. To purchase real money chips, click on the "Buy Chips" button, select the denomination you wish to purchase, select the amount, and proceed to choose your method of payment.

Q   How do I play with free chips?

To play with the free Zero chips follow these instruction:

  • Enter the game that you would like to play
  • Pick up a green chip with a 0 on it

  • A message will pop up reminding you that will be playing with free chips and all winnings and losses will be in Zero chips only
  • Click the "OK" button in the message to show that you've read it
  • Pick up a green chip and play!

Playing Off-Line

Q   How do I play Off-Line?

To play off-line you do not need to login using your username and password.  Instead, simply click on the "Play Off-Line" button in the "Login" window.

Switching Games

Q   Do I have to cash out each time I want to switch games or leave the casino?
A   No, you do not have to cash out. If you wish to switch from one game to another, all you need to do is click on the "Exit" button in the game you are currently in and select another game from the menu on the main casino floor. The chips will automatically follow you from game to game. You are also welcome to leave the chips in your account and simply exit the casino. The money will be there the next time you enter the casino to play.

Record of Transactions

Q   Where can I see how much I spent/won?
A   You can click on the "Record of Transactions" button on the main casino floor to view a complete list of all your purchases, cash outs, and daily balances. You can also request an e-mail copy of your Record of Transactions. To request an e-mail copy of your Record of Transactions, click on the "Contact Us" button and send us a message with the following Subject Line: "username FULL STATEMENT".

Inviting your Friends to play

Q   How do I invite my friends to play?

We have a special "Invite-a-Friend" feature that will allow you to send the casino download file to your friends and receive a special gift if they sign up and play! To send our casino to your friends follow these steps:

  • Go into any game and click on the "Invite-A-Friend" button on the blue bar at the bottom of the screen
  • Write a short message to your friend in the space provided
  • Click Send to send the message directly to your friend
    Once your friend downloads the casino, becomes a player, and makes his initial real money purchase, you will get a special Thank You gift of $5 just for inviting your friend to play.

Receiving Bonus Chips

Q   How can I get my bonus chips?

The $30 promotional gift will be automatically added on to your First real money purchase. To make your initial purchase and receive a gift, please follow these instructions:

  • Enter the game that you would like to play
  • Click on the "Buy Chips" button on the blue bar at the bottom of the screen
  • Select the amount you wish to purchase
  • Select your preferred method of payment
  • Follow the instructions under you preferred method of payment to make your initial purchase of chips
  • Once your purchase is approved and chips are credited to your account you will see the $30 gift added to whatever amount you purchased.

Note: If you do not see the blue bar, please make sure that your computer screen resolution is set to at least 800 by 600.