Shortcuts and Tips for Playing

Q   Is there a way to minimize the casino without exiting it?
A   Yes, you can press on the "Esc" button on your keyboard to minimize the casino without exiting it.
Q   How can I exchange a $10 chip for ten of $1?
A   The Real Money chips come in three different denominations for most games: $10, $5, and $1.  The chips table in every game has a stack of green Zero chips and three places for the real money chips each with a 0 under it.  The left most stack is for the $10 chips, the one in the middle is for the $5 chips and the right most is for the $1 chips.  To exchange a $10 chip for two $5 chips or ten $1 chips, simply drag and drop it into the 0 of the appropriate stack.


Technical Problems with the Software

Q   The game fills the entire screen / I don't see the button to buy chips.
A  

Our casino is best viewed with a computer screen resolution of at least 800 by 600. If your resolution is set lower you may not be able to view some parts of the screen. To change your resolution please follow these instructions:

  • Go to the Start Menu and select Settings --> Control Panel
  • In the Control Panel double-click on the "Display" icon
  • In the Display window select the last tab "Settings"
  • Move the arrow in the Screen Area section to change the resolution.
  • Click "OK" to save settings
  • You may have to restart your computer in order for the new settings to take effect
Q   I downloaded the file but it says zip file is truncated or corrupt.
A  

The original download file may have been altered during the download process. Please try downloading it again. This error often occurs during high Internet traffic hours such as evenings and weekends. If at all possible, try downloading at a slower time, such as weekdays. If the problem persists, please contact our Customer Service Staff and they will be happy to assist you.

Q   I was in the middle of a game and I lost connection, what happened to the game?
A  

We take great care to make sure that our servers offer the highest level of reliability to our players. Most of the time if you lose your connection to the games the error occurred somewhere along the way from your computer to our server. If this problem persists, please contact your local Internet provider.

If you experience a problem as a result of this unfortunate loss of connection, please contact our Customer Service staff through the "Contact Us" option in the casino AS SOON AS THE ERROR OCCURS and explain in detail what happened.  Please be sure to include your nickname along with your message.