Receiving chips and Cashing out

Receiving the chips after making a purchase

Q   I purchase chips using my credit card, how soon can I get chips?
A  

If your credit card is approved for the purchase, the chips will be made available to you instantly.

 

Q   I sent money by Wire Transfer, how soon can I get chips?
A   The Wire Transfers are usually confirmed within a week. Your account will be credited as soon as confirmation of your transfer is received. Please be sure to enter your complete Name and Address information when you choose Bank Wire Transfer as your preferred payment method. Correct Name and Address information will ensure that your winnings are paid promptly.
Q   I sent money by Western Union, how soon can I get chips?
A   The Western Union payments are confirmed within 24 hours. Your account will be credited as soon as confirmation of your payment is received. Please be sure to enter your complete Name and Address information when you choose Western Union as your preferred payment method. Correct Name and Address information will ensure that your winnings are paid promptly.
Q   I sent money by Money Order, how soon can I get chips?
A   Your account will be credited as soon as we receive your payment in the mail. Please be sure to enter your complete Name, Address, and E-MAIL information so that we can notify you when your payment is received. Correct Name and Address information will ensure that your winnings are paid promptly.

Credit Card Authorization Failure

Q   I tried to buy chips but it said that my card cannot be authorized and I didn't get anything, will I still get charged?
A  

No, if you did not receive the chips, you will not be charged for them. Here are some of the reasons why your card may have been declined:

  • You are over your credit card's limit
  • You are over your daily casino limit ($900 per card) - the daily limit is reset every 24 hours.
  • Your credit card bank does not accept Internet gaming purchases

If you continue to experience difficulties using your card in our casino, please contact your bank and verify that your card can be used. If the problem persists, please don't hesitate to contact our Customer Service Staff who will be happy to assist you.

 

Cashing Out

Q   How often can I cash out?
A   You can cash out as often as you like, however please note that you do not have to cash out unless you want to exchange your chips for real money. You can even leave the chips in the casino after you are finished playing for the day. The chips will remain safely in your account until the next time you enter the casino.
Q   How can I withdraw the money I won?
A   To exchange your chips back into real money you can click on the "Cash Out" button in any game. Enter the amount you wish to cash out or leave the field blank to exchange all chips on hand for real money. Your cash out will be processed within 24 hours. For a complete list of all your purchases, cash outs, and daily balances please click on the "Record of Transaction" button on the main casino floor.
Q   Do I have to cash out each time I want to switch games or leave the casino?
A   No, you do not have to cash out. If you wish to switch from one game to another, all you need to do is click on the "Exit" button in the game you are currently in and select another game from the menu on the main casino floor. The chips will automatically follow you from game to game. You are also welcome to leave the chips in your account and simply exit the casino.  The money will be there the next time you enter the casino to play.
Q   Do you have any fees for withdrawing money?
A   There are absolutely NO fees of any sort imposed by our casino. The money is yours to deposit and withdraw. We will never charge you for any of the services that we offer. However, please note, your bank may impose local administration fees wherever applicable.

Receiving Your Winnings

Q   How will I get paid?
A   In most cases your winnings will be credited to your credit card. In those cases when we cannot credit your card, we will rush your winnings to you by check.
Q   How soon will I get my winnings?
A  

The credit to the card will usually be issued within twenty-four hours. The checks are sent out every day and the speed of delivery will vary depending on the mail service in your location.

Note: Please make sure that you gave us your COMPLETE and CORRECT address and name information when you purchased chips.  Incorrect or incomplete address or name can slow down the delivery of your winnings.

Q   Why am I getting paid by a check when I want credit to the card?
A   We will always try to credit your credit card with the winnings; however, Visa and MasterCard Regulations do not allow credit in excess of previous sales. If we cannot credit your credit card we will rush your winnings to you by check.
Q   When do you charge my credit card?
A   All transactions, both charges and credits, are processed once a day. At the end of the day we will calculate your daily balance and enter it into your Record of Transactions. You can click on the "Record of Transactions" button on the main casino floor to view a complete list of all your purchases, cash outs, and daily balances.
Q   How come I cashed out $200 but you only credited $75? Where is the rest of it?
A  

The amount you cash out is NOT the amount of your winnings. Your winnings and losses are determined by your daily balance. Your balance is a total of all your purchases compared to the total of all your cash outs.

Example:

Total Purchases for the day = $125

Total Cash Outs for the day = $200

Daily Balance = $75 in winnings

We do NOT charge you for the entire amount you purchase, nor do we credit you for the entire amount you cash out.  Instead, we calculate your daily balance and either charge or credit you with the amount in your daily balance.

 

Q   Can you send my winnings by Wire Transfer?
A   We do not usually send winnings using Bank Wire Transfers, however, if your winnings exceed $1000 we would consider you for a special wire transfer. Please contact our Customer Service Staff for more details.
Q   I saw that I was being mailed a check, where is it going? To my house or my bank?
A  

The check is mailed to the address you provided when you chose your preferred method of purchase and filled in the Name and Address information. If you purchased chips using a Credit Card and need to make changes to your Name and Address information, please follow these instructions:

  • Enter any game and click on the "Buy Chips" button
  • Select at least $1 as the amount
  • Click on the "Credit Card" button
  • Enter all of your credit card information and click "OK"
  • Enter all of your name and address information making whatever changes are necessary. Be sure to enter ALL of the information requested because this new information will replace the old record you had in the casino
  • Click "OK" to complete the purchase
  • Once the purchase is complete the new information will become part of your account information in the casino

If you purchased chips by Western Union, Wire Transfer or Money Order and wish to make changes to your Name and Address information, please click on the "Contact Us" button and contact our Customer Support Staff who will be happy to help you.

Q   I received a check from you but it's in US$, what can I do with it?
A   You can cash our check in any bank that accepts foreign currency.