Making Changes to your Information

Changing the Password or E-Mail

Q   I forgot my password; can you send me a reminder?
A  

When you create your account and choose your password it is automatically scrambled and encoded for your protection. If you lost your password but wish to continue playing with us, please create a new account with a new username and password combination. To create a new account - simply click on the New Player button when you are asked for your login information.

Note: If you think you might have chips in the old account, please write to our Customer Service staff (be sure to include your old username) and they will be happy to cash out the chips for you. Please note that we DO NOT transfer chips from the old account to the new one for your protection.

Q   I want to change my password, how can I do it?
A  

To change your password:

From the Main Casino floor or from any game
  • Click on the "Settings" button
  • Click on the "Change Password" button
  • Enter your OLD password
  • Enter your NEW password
  • Re-Enter your NEW password to confirm and click "OK".

Your password will now be changed in our records.

Q   I have a new e-mail address, can I change it in my account?
A  

To change your e-mail address:

From the Main Casino floor or from any game
  • Click on the "Settings" button
  • Click on the "Change E-mail address" button
  • Enter your NEW e-mail address and click OK.

Your e-mail will now be changed in our records.

Changing Your Name and Address

Q   My address changed; can you change it in my records?
A  

If you wish to make changes to your Name and Address information, please follow these instructions:

  • Enter any game and click on the "Buy Chips" button
  • Select at least $1 as the amount
  • Click on your preferred method of purchase
  • Enter ALL of the required information and click "OK"
  • Enter all of your name and address information making whatever changes are necessary. Be sure to enter ALL of the information requested because this new information will replace the old record you had in the casino
  • Click "OK" to complete the purchase
  • Once the purchase is complete the new information will become part of your account information in the casino

 

Closing Your Account

Q   I want to close my account, how do I do that?
A   Please go into the casino and using the "Contact Us" button (found in any game) send a message to our Customer Service Staff. Be sure to include the password and username for the account you wish to close. You will be notified as soon as the account has been closed.

Removing the Software

Q   How do I remove the program from my computer?
A  

To remove the program, please follow these instructions:

  • From the "Start" menu select "Settings"
  • From "Settings" select "Control Panel"
  • Double-click on the "Add/Remove Programs" icon
Find the program you wish to remove in the list and click the "Add/Remove" button.